At Sundaram Ethnics, we are committed to providing you with high-quality ethnic wear and ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, we offer a 7-day return and exchange policy.

1. Eligibility for Returns and Exchanges

• You may return or exchange items within 7 days of delivery.
• Items must be in their original condition, unused, unwashed, and with all tags attached.
• The original packaging, including any accessories, must be intact.
• Custom-made, personalized items, and final sale products are not eligible for returns or exchanges unless they are defective or damaged upon arrival.

2. Return and Exchange Process

• To initiate a return or exchange, please contact our customer service team at [Contact Information] within 7 days of receiving your order.
• Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
• Once your return request is approved, you will receive instructions on how to send your item(s) back to us.
• Please ensure the item is securely packaged to avoid any damage during shipping.

3. Refunds

• Upon receiving and inspecting the returned item(s), we will process your refund within [number of days, e.g., 7-10 business days].
• Refunds will be issued to the original payment method used during purchase.
• Shipping charges, if any, are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item sent by us.

4. Exchanges

• If you wish to exchange an item for a different size or style, please specify the desired item in your return request.
• Exchanges are subject to product availability. If the desired item is not available, a refund will be issued.

5. Non-Returnable Items

• Custom-made or personalized items.
• Items that have been worn, washed, or altered.
• Items without original tags and packaging.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at sundaramethnics@gmail.com with details and photos of the damage.
• We will arrange for a replacement or a full refund, including shipping costs.

7. Contact Us

• For any questions or concerns about our Refund and Returns Policy, please reach out to us at sundaramethnics@gmail.com.